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Cookie Privacy Preferences
We utilize essential cookies to ensure our website operates effectively and remains secure. Additionally, we'd like to request your permission to use optional cookies. These are intended to enhance your browsing experience by offering personalized content, displaying advertisements that are relevant to you, and helping us to further refine our website.
Choose "Accept all cookies" to agree to the use of both essential and optional cookies. Alternatively, select "Let me see" to customize your preferences.
Privacy Preference Centre
Our website utilizes cookies to enhance your browsing experience and to present you with content tailored to your preferences on this device and browser. Below, you will find detailed information about the function of cookies, enabling you to make informed choices about which cookies you wish to accept. Please note that disabling certain cookies might impact your user experience on our site. It's important to remember that cookie preferences need to be set individually for each device and browser you use. Clearing your browser's cache may also remove your cookie settings. You have the freedom to modify your cookie preferences at any point in the future.
For a comprehensive understanding of our use of cookies, please refer to our complete cookies policy.
These cookies are needed for the website to work and for us to fulfil our contractual obligations. This means they can't be switched off. They enable essential functionality such as security, accessibility and live chat support. They also help us to detect and prevent fraud. You can set your browser to block or alert you about these cookies, but it means some parts of the site won't work.
These cookies allow us to measure and improve the performance of our site. They help us to know how popular pages are, and to see how visitors move around the site. If you don't allow these cookies, we won't know when you've visited our site, and we won't be able to monitor its performance.
These cookies enable us to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we've added to our pages. If you don't allow these cookies, some or all of these services may not work properly.
These cookies collect information about your browsing habits to show you personalised adverts. They may be used to build a profile of your interests and show you relevant adverts on other sites. They don't store directly personal information, but are based on uniquely identifying your browser and internet device. If you don't allow these cookies, the adverts you see will be less relevant.
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Delivery
The Seller's policy is to despatch goods to meet the timeframe stated for delivery. Times quoted are in good faith but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.
Salons Direct is not liable for delayed, missing, or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location, you deem as ‘safe’ then the liability transfers to you.
Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service Team.
Free standard delivery over £30:
Orders must be over £30 (inc VAT and placed online) to qualify for free standard delivery, otherwise £4.95 (inc VAT) is the standard delivery charge to most parts of mainland UK. Only valid on orders within mainland UK and excludes Northern Ireland, the Channel Islands, Offshore Islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Does not apply to orders where an offer code has been used, unless stated otherwise. If orders placed for next day delivery, £6.95 (inc VAT) are received, completed and payment has been taken before 4pm GMT between Monday and Thursday, we will deliver the next working day. Next day delivery is available to most parts of mainland UK only and only applies to items that are in stock.
Next Day Delivery
£6.95 (inc VAT) is the charge for next working day delivery. If orders are received, fully completed and payment taken before 4pm GMT between Monday to Thursday, we aim to deliver them the next working day. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.
Next day delivery only applies to items that are in stock. Next day delivery is only available to mainland UK. Some areas of the UK cannot receive Next Day Delivery - contact Customer Services for more information. Orders placed for next day delivery the day before a bank holiday will receive their order on the next working day. Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.
Customs For Overseas Orders
When ordering goods from Salons Direct Limited for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; Salons Direct Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.
If you refuse to pay the charges levied by customs and excise, or the delivery is unsuccessful, and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due. As from 1st January 2021 there may be additional customs fees to pay for customers within the EU. These fees are levied by your local customs and must be paid directly to them for your goods to be released.
Please note all electrical items are supplied, as standard, with a UK 3 pin plug.
Cancellations
If you wish to cancel your order prior to delivery you must contact the Customer Service Department on 0151 305 1573. Cancellation after despatch cannot be accepted.
